FAQ
May 13, 2022 2023-04-16 16:40FAQ
FAQ
Account & Newsletter FAQs
What are the benefits to having a Modara Naturals account?
By creating an account, you will be able to keep a record of all your purchases. You can also save your shipping address to your account to make the checkout process quick and simple!
How do I create an account?
To create an account, please click here.
Is my Modara Naturals account secure?
What are the benefits to signing up for your newsletter?
Product FAQs
Are your products suitable for all skin tones?
Yes, they certainly are! To ensure everyone can benefit from our products, we do not formulate them based on skin tone but rather on skin type.
How can I choose the best products for my skin type?
- It’s easy! We offer three ways to help you select the best products for your skin needs:
- Take our Skin Quiz. Answer a few questions about your skin type, concerns and preferences and receive product recommendations based on your answers.
- Use the Skin Concern Tab to shop according to your skin type and needs
- Send us a message at hello@modaranaturals.ca to receive skincare recommendations and personalized product suggestions.
Follow us on our Socials on IG- @modaranaturals to get more product information
Are your products gluten-free?
Are your products vegan?
Is Modara Naturals a cruelty free brand?
Yes, Modara Naturals is a cruelty free brand. We do not test our products on animals and we don’t use ingredients that have been tested on animals.
So how do you test your Products?
On ourselves of course! We’re not joking here; before scientific analyses are carried out, we first do a skin test on our wonderful willing team of staff, friends and family of Modara! All formulations are sent to a registered external assessment company, where they are fully assessed for safety prior to release.
What do you formulate without?
Our ingredients are derived from nature. We do not use fillers, petrochemicals, toxic chemicals, phthalates, artificial fragrances, synthetic dyes or other questionable ingredients.
Are your products scented?
Some of our products contain essential oils and/or aromatic plant extracts.
Do you use preservatives?
We use natural and effective plant-based preservatives in all of our products.
Where do you source your ingredients?
Staying connected to our African roots is of great importance to us. It is no secret that some of the world’s most treasured resources lie in Africa’s soil. We source our main ingredients locally and celebrate being a truly African company. Our Shea butter and black soap are gotten from local women in West African villages. We imbibe fair trade principles by providing sustainable financial income for these amazing women and their families.
Are your products sustainable?
Sustainability is a top priority at Modara Naturals, which is why we are working towards more eco-friendly packaging options for all of our products. Our jars and bottles are made from PCR plastics. PCR plastic consists of a blend of recycled resins that would have otherwise ended up in landfills.
Is your packaging recyclable?
All of our product packaging are recyclable
Can I use Modara Natural products when pregnant or on medication?
Modara Natural Skincare products are considered safe for use during pregnancy, however you should always consult your doctor before use or if you have a specific medical condition and if you have a known allergy to certain ingredients, we would always advise you to carry out patch testing prior to use of any new products.
Are your products suitable for young children?
They certainly are! We have a product line for Children, please click here.
Do you offer promotions?
We offer promotions throughout the year. By signing up for our newsletter, you will be the first to learn about promotions, new products, self-care tips and other exciting things happening at Modara Natural Skincare! To join our family and sign up for our newsletter, please click here.
What payment methods do you accept?
You can use any of the following options at checkout to finalize your order: Bank Transfer, PayPal Mastercard, or Visa.
Shipping and Return Policy
How long will it take to receive my order?
- Typically, delivery within takes 24-48 hours. However we will do our best to deliver it promptly to you. If you require expedited shipping please send a message to hello@modaranaturals.ca
Do you ship internationally?
Yes, we ship via DHL at a discounted rate. Shipping fee may vary depending on your location.
What is your return policy?
- Because our products are handmade, we cannot offer returns or exchanges on the basis of general dissatisfaction. To learn more about our products before purchasing, please email hello@modaranaturals.ca . Any questions you may have will be answered by our support team.
Modara Natural Skincare FAQs
What sets Modara Natural Skincare apart from other natural skincare brands?
At Modara Skincare, every product is handmade with love. We strive to soothe, heal and cater to sensitive skin by drawing inspiration from the healing power of traditional African Beauty Rituals and Herbs. Our brand combines the benefits of clean, pure, raw & 100% natural ingredients with the efficacy of ethically formulated products housed in sleek modern packaging.
Our goal is not only to give your skin its much needed TLC, but also to give you a chance to unwind and forget about your daily struggles. You’ll feel transported to your very own home spa experience as you apply our signature Sha Face Oil or moisturize your skin with our Haske Body Butter before continuing with the hustle and bustle of your day.
Why do natural products like yours tend to cost more than mainstream drugstore brands?
We believe that every drop counts! As such every ingredient in our products must benefit the skin. This is why we don’t use toxic fillers.. Instead, our products contain high concentrations of pure ingredients. This higher ratio of pure ingredients means that a little goes a long way, so that you can use less product and still get visible results.
What tips would you offer to someone who is interested in making the switch from conventional skincare products to natural?
Make the switch easy for yourself by replacing one product at a time. Please don’t feel the need to toss your entire conventional skincare collection. We also encourage you to begin reading product labels and to make good plant-powered choices for your skin just as you would with the food you eat. By following these simple steps, choosing high quality natural skincare products will become second nature to you!
